This privacy policy was last amended January 8, 2018.
This is the main privacy policy for novlum.com and for certain services provided through these and other websites and applications of Novlum Inc. ("Novlum"). There may be other policies that apply to certain products or services that we provide, or we may link to third parties who may have their own policies. Please read these when you register or subscribe for these services, or visit a third party website or application.
Novlum is always working to offer new products and services to users and may from time to time need to update this Privacy Policy. If there is any material change, Novlum will notify users through messaging on the applicable websites and applications for a reasonable period of time. Please read this privacy policy carefully and check back periodically for updates.
The following sets out what you need to know about our personal handling practices at Novlum. More detail for those who wish to have it follows.
By purchasing any of our products or using any of our services, we assume you consent to receive the products and services and information relevant to them including service notifications, personalized content and services, relevant advertising, and other communications regarding our products, services, promotions and loyalty programs.
We encourage you to contact us with any questions or concerns you have about your privacy or this privacy policy. If you have concerns, you may contact Novlum's Privacy Officer in writing at info@novlum.com or as follows:
Privacy Officer
Novlum
Suite 1510, 840-7 Avenue SW
Calgary, AB
T2P 3G2
The following sets out some additional detail about Novlum's business practices as it pertains to your personal information.
Novlum may collect personal information using the following means:
Like most websites, Novlum relies on cookies and other commonly used technologies such as JavaScript, Google Analytics to provide website functionality and to deliver the best experience for our users. We use these technologies to collect information about the usage of our site and to improve user experience based on how they use the site. By using Novlum's website, you give us and trusted third parties on our website consent to collect Usage Information using cookies and similar technologies and to use it for the purposes specified below.
Cookies are small text files containing a unique identifier that are placed in your browser in order to store information about your web browsing and usage of a Nolum website ("Cookie Data"). Cookies are used by Novlum to collect and store usage information such as:
If you choose to become a registered user, we will ask you to provide us with basic account information such as your name, email address, address, country, postal/zip code, and phone number. We use account information to offer you personalized content, promotions of Novlum's products and services, and to deliver to you relevant advertising. Please note that you can always withdraw your consent to the continued use of your supplementary information.
Novlum uses the information we collect for the following purposes:
To fulfill your request for products or services. For example, if you want to purchase a NakedEarth DTM, we will require you register with the website.
To help us make your experience on our website more convenient. For example, we rely on cookie data or web storage to detect when a registered user or a subscriber who has previously signed in visits the site again. It is also used to recall user preferences and information on subsequent visits.
To understand how users interact with our website and products, to improve the operation and performance of Novlum's products and services, to develop new products and services, to detect fraud, and to improve security.
To communicate with you about Novlum's offers and promotions. You can withdraw your consent to specific types of email communications by clicking on the "Unsubscribe" link provided at the bottom of the email message. Note that you will continue to receive communications that directly pertain to your services.
To contact you regarding issues with your use of Novlum's products and services. We reserve the right to contact you if we have reason to believe that you have violated our Terms of Service or End User License Agreement (EULA).
If you provide a complaint to Novlum or send a request to customer service, we will keep the relevant information for the purpose of investigating your complaint or request and responding to you. We generally use your personal information for the purposes of managing, administering, collecting or enforcing your accounts, maintaining business records for a reasonable time and generally managing and administering our business and meeting all relevant Canadian and international regulatory, legal, insurance, audit, security and processing requirements.
Novlum has put in place reasonable physical, electronic, contractual and managerial measures to protect the information we collect from loss, theft, and unauthorized access, disclosure, copying, use, or modification.
In some cases Novlum will disclose personal information to service providers to perform activities outside of Canada on our behalf. Your personal information may also be transferred outside of Canada for storage and processing. As a result, secure storage, use and access to your personal information may be subject to the laws of those countries.
Novlum may disclose your personal information to our affiliates for administrative purposes. Novlum may disclose your personal information to third parties if you have violated our terms of service or conditions of purchase, or if we need to comply with applicable laws and lawful governmental requests, other legal and regulatory authorities or for other legal reasons. Novlum may disclose your personal information on a confidential basis to parties connected with any contemplated or actual financing, insuring, sale, assignment or other disposal of all or part of our business or assets.